Frequently Asked Questions

Your Motive Solar system designer will consult with you about the condition of your roof. If any work is needed, they will discuss it with you.

Absolutely! You’ll be set up with a design team that will first inspect your roof. After that, they’ll design a solar panel system that is completely custom to your roof and your needs.

In practically no time at all! We pride ourselves on providing a speedy, painless process when installing your new solar panels. Our installation team generally takes 1-2 days to install your solar system. Once your system is installed, we send a request to your utility company to set an appointment to come out and inspect it. They can take weeks before they come out for your inspection.

We do appreciate your patience. Once the panels are installed, it is up to the utility company to come out and inspect the installation. It generally takes 1-3 weeks for the utility company to come and inspect your solar project. That is why we pride ourselves on making every other step in the process as speedy as possible.
Most likely, your system is installed and you are waiting on your utility company to come out and inspect it. They can wait as long as they want before they schedule your inspection. We completely understand how eager you are to start saving money by going solar. We are working with others in the industry to change laws to improve the solar permitting process.

Unless you have batteries in your system, your power isn’t stored anywhere. It is fed directly to the grid.

Your system will be turned on after we receive Permission to Operate (PTO) from your utility company. They will inspect your new system before they give us PTO. They decide when they are going to inspect your system. We have no say on when they do that inspection. We’ve seen it take several weeks with some utility companies.

In most cases, you will receive your first bill a few weeks after your solar system is turned on. In the event you received a bill before the system is turned on, that will be the last month’s bill you pay that does not reflect your solar savings

Oh no! If at any point you discover a leak in your roof, please contact us immediately. We will have one of our support staff contact you A.S.A.P. to schedule a time to assess the leak. We will then give you a full report on the findings.

Motive Solar guarantees that the solar system will produce the electricity promised with our 25 Year Production Guarantee. This guarantee is a promise that your system will produce a certain amount of energy, but not actual savings. You should carefully consider if the usage and rates shown in your proposal are accurate. Keep in mind that many homeowners will use more electricity after going solar. Click here for more information about your utility bill after going solar.

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